What does support look like with AXMentor?

The AXMentor Support teams support more than 10,000 Microsoft Dynamics 365, AX and CRM users and Microsoft Enterprise Portal users across 9 time zones – and across different Microsoft Dynamics versions.

 

Not getting the right Support and constantly challenged by issues?

 

Whether you are among the first running Microsoft Dynamics 365 or you are still running Microsoft Axapta 3.0 or versions in-between, AXMentor’s Support Team has the experience and knowledge to respond to your most complex challenges. Your team will experience a Dynamics Support Team that removes concerns around system stability, maintenance and Microsoft Best Practices.

Experience

Scale of Support Operations

24/7 Critical Support by specialists

International support

Your Help Desk Benefits Include:

  • Unlimited support incidents over the contract term

  • Additional flexibility by also getting access to Dynamics 365, AX and CRM training

  • Smaller feature changes or customizations

  • A dedicated Support Team with an average of 9+ years of Microsoft Dynamics 365, AX and CRM experience

  • Fast response times, including 24/7 Critical Incident Response

  • One Support plan that covers all existing customizationS

Support across many versions of Microsoft Dynamics 365, AX and CRM

AXMentor is among very few Microsoft Partners with deep expertise and ability to support older and modified versions of Microsoft Dynamics AX; in addition to assisting with upgrading to Microsoft Dynamics 365.

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Microsoft Dynamics AX Versions

  • Microsoft Axapta 3.0

  • Microsoft Dynamics AX 4

  • Microsoft Dynamics AX2009

  • Microsoft Dynamics AX2012 RTM

  • Microsoft Dynamics AX2012 R2

  • Microsoft Dynamics AX2012 R3

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Microsoft Dynamics CRM

  • Microsoft Dynamics CRM 2011

  • Microsoft Dynamics CRM 2013

  • Microsoft Dynamics CRM 2015

  • Microsoft Dynamics CRM 2016

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Microsoft Dynamics 365

  • Sales

  • Customer Service

  • Finance and Operations

  • Marketing

  • Project Service Automation

  • Field Service

  • Customer Insights

  • Retail

  • Talent

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Microsoft SQL

The AXMentor Support team works with and supports many ISV solutions. Please refer to our partner page, listing supported ISV and 3rd party solutions for Microsoft Dynamics 365, AX and CRM.

Proactive Support & Microsoft Best Practices

A healthy Dynamics 365, AX and CRM environment is key to peak performance, user satisfaction and day-to-day productivity. Your Proactive Support Services plan keeps your Dynamics environments optimized, stable, secure, and compliant with Microsoft Best Practices.  These services and our Microsoft tools discover issues before they affect your productivity.

AXmentor’s Proactive Support Plans are tailored to your specific installation and include:

  • Proactive maintenance schedules for application and infrastructure

  • Planned service schedule and health check reports

  • Assistance with planning and implementation of remediation

  • Dedicated team of Microsoft Dynamics 365, AX and CRM development and Microsoft infrastructure experts (speakers at Microsoft industry events)

  • Accelerated response and resolutions times with no escalation or filters

  • Hands-on training and knowledge transfer to your team or 3rd party IT partners

  • Environment Management

  • Release Management/Release to Production Management

  • Development best practices and version control

Watch the video and see how our 24 hour support services can help you

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